Turnaround Policy
Turnaround Policy
Shipping Policies and Restrictions
If an order is uploaded on a business day BEFORE 12 noon PST, then it will be shipped on the following business day. (If there is a problem with the file, it won’t be shipped the next day.)
If shipping is not selected on your order and shipping is wanted be sure to contact a sales representative. In the event that this occurs the order will not be shipped until the payment for shipping is paid in full. Note: this may delay the delivery time.
Due to the large physical size of products some orders may have higher shipping charges. Unfortunately, there is little that we can do as we are bound by the rules and limitations set forth by our shipping company.
Once your order is shipped via ground service, you should receive it within 2 to 5 business days.
Group shipping is available for jobs which have a MATCHING product category, turnaround time, shipping address, and shipping method. Group shipping discounts are applied to items with shipping fees of LESSER value.
Note: If you decide to cancel the item with the highest shipping fee value within a group ship, your group shipping discount will vary.
EXPLANATION FOR NEXTDAY TURNAROUND SERVICE:
All the times are based on normal business days, Monday through Friday, excluding federal holidays.
Turnaround time begins once your file is uploaded.
If your file is placed on hold, the turnaround time will begin after you select ‘Run As Is’ or after a re-uploaded file is received.
If you request design proof, the turnaround time will begin right after you approve the design.
If your order is too large (in size, quantity, etc.) to complete within our normal turnaround you will be notified in your confirmation email.
If an order is uploaded on a business day BEFORE 3PM afternoon PST, then it will be available for pick-up on the following business day after 4:30 p.m. PST. (If there is a problem with the file, it won’t be ready for pick-up the next day.) You will be notified via e-mail if the order is ready earlier.
Same day order:
If an order is placed and a file is uploaded on a business day BEFORE 12 noon PST, then it will be shipped the same day. (If there is a problem with the file, it won’t be shipped until the next day.)
- If an order is placed and file is uploaded on a business day BEFORE 12 noon PST, then it will be available for pick-up on the same day after 4:00 p.m. PST. (If there is a problem with the file, it won’t be ready for pick-up the same day.) You will be notified via E-mail if the order is ready earlier.
