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Return & Refund Policy

STANDARD RETURN POLICY

Our goal is to ensure your complete satisfaction with your purchase. If you are dissatisfied with your purchase, you can return it to Gavioly’s Truck Signs within 15 days of purchase date. Claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise.

You have the option of exchanging the item(s) or receiving a refund for the full amount of the item purchased. Refunds on returned items will be issued in the same payment form as tendered at the time of purchase. If payment was made by credit card, once we receive the product, we will credit your account. Please allow 7-10 days for a credit to appear on your credit card statement. If payment was made by check, the refund check will be issued after 10 business days from the date of return receipt. 

HOW TO RETURN OR EXCHANGE AN ITEM

To return an item you need to first obtain an RMA (Return Merchandise Authorization) number.

To request an RMA number, please contact our customer service at: Info@gaviolystrucksigns.com

Place the original package into a shipping carton.

Please do not place stickers or shipping labels on the original manufacturer’s package.

The RMA number must be clearly written on the outer box. If you receive a label via email, print the label and tape it to the carton.

We recommend you ship via insured ground service with a tracking number. Return shipping charges are the responsibility of the customer. We are not responsible for lost or damaged packages.

Once an RMA request is approved, you will be given instructions for merchandise return, which may include a call tag (if applicable) that is valid for 10 business days.